Privacy Policy

WINMO Privacy Policy Last Updated: May 11, 2026

This Privacy Policy explains how Club Mobile LLC DBA Win Mobile (“Win Mobile,” “WINMO,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you purchase, access, or use WINMO (the “Service”).

By using the Service, you agree to this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to information collected from:

  • Visitors to WINMO websites and digital properties
  • Members who purchase or access a WINMO membership
  • Users who contact us for support

18+ Only: WINMO is intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

2. Information We Collect

A. Information You Provide

Depending on your use of the Service, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Support communications

B. Information Collected Automatically

When you interact with the Service, we and/or third-party partners may collect:

  • Device and browser information
  • IP address
  • Approximate location (derived from IP)
  • Usage data (pages viewed, interactions, timestamps)
  • Cookies and similar tracking technologies

C. Telecom & Mobile Service Information

As a mobile service provider, we collect information necessary to provision and maintain your service, including:

  • Phone number (including port-in/port-out status)
  • SIM/eSIM activation details
  • Device IMEI or compatible device identifiers
  • Service address information where required
  • Account status and service usage data
  • Network and connection data

This data is collected solely for the purpose of provisioning, operating, and maintaining your mobile service and complying with applicable telecommunications regulations.

3. How We Use Your Information

We use your information to:

  • Provide and manage your WINMO mobile service membership
  • Provision and maintain your eSIM and mobile service
  • Deliver included digital content and member benefits
  • Process payments and manage your subscription
  • Provide customer support
  • Prevent fraud, abuse, or unauthorized use
  • Comply with legal and regulatory obligations
  • Improve the functionality, performance, and user experience of the Service
  • Send service-related and marketing communications where you have consented

4. Mobile Service & Digital Content Relationship

WINMO is a mobile service membership. Digital content is included as a member benefit.

  • Your account status (active, canceled, expired) determines your eligibility for both mobile service and included digital content
  • If your membership ends, your mobile line may transition to a standard paid plan through Club Mobile LLC
  • Your phone number and service may remain active under applicable carrier terms
  • Discontinuation of digital content access does not affect outstanding mobile service obligations

5. How We Share Information

We do not sell personal information. We may share information only as necessary to operate the Service.

A. Telecom & Network Partners

To provide mobile service, information is shared with:

  • Telecom carriers and network providers
  • SIM/eSIM provisioning partners
  • Billing, tax, and compliance vendors

B. Payment Processors

Payment and subscription information is processed through third-party payment processors. We do not store full payment card details.

C. Service Providers

We may share information with third-party vendors that assist with:

  • Customer support
  • Analytics and performance monitoring
  • Email and SMS communications
  • Security and fraud prevention

D. Legal & Compliance

We may disclose information if necessary to comply with applicable law, respond to lawful requests from government or regulatory authorities, enforce our Terms of Service, protect our rights, or detect and prevent fraud.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure and we cannot guarantee absolute security. You use the Service at your own risk.

7. Data Retention

We retain information only as long as necessary to provide the Service, maintain records, comply with legal and regulatory obligations, and resolve disputes. Telecom-related records may be retained for periods required by applicable telecommunications law.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your information, subject to legal and regulatory limitations
  • Opt out of marketing communications

To submit a request, contact: support@winmobile.us

9. Cookies & Tracking

We and third-party partners may use cookies and similar technologies to enable functionality, analyze usage, and improve performance. You can adjust cookie preferences in your browser settings.

10. Third-Party Platforms & Partners

Win Mobile works with third-party platforms and telecom partners to deliver the Service. These parties operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices of third-party platforms or network providers.

11. Changes to This Policy

We may update this Privacy Policy at any time without prior notice. Continued use of the Service after any updates constitutes acceptance of the revised policy.

12. Contact

For questions or privacy-related requests:

Club Mobile LLC DBA Win Mobile
support@winmobile.us

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